In 2019, FCI (formerly USC D-Health) launched the Right Responder initiative with coalition partners (Milken Institute, City of Santa Monica, & Akido) to address homelessness. This program aimed to divert homelessness-related calls from first responders to social workers, ensuring coordinated care between government agencies. By sharing real-time data among police, fire, and human services, case managers maintained better contact with clients, and first responders effectively redirected unhoused individuals to social workers.