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In 2019, FCI (formerly USC D-Health) launched the Right Responder initiative with coalition partners (Milken Institute, City of Santa Monica, & Akido) to address homelessness. This program aimed to divert homelessness-related calls from first responders to social workers, ensuring coordinated care between government agencies. By sharing real-time data among police, fire, and human services, case managers maintained better contact with clients, and first responders effectively redirected unhoused individuals to social workers.


The Right Responder pilot demonstrated a 33% reduction in encounters with law enforcement and emergency medical services and a 37% decrease in arrests. This initiative showcased the effectiveness of diversion programs and the value of inter-agency data sharing in addressing homelessness.

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